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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Melinda Craven

June 30, 2026

1  out of  5
rating by Melinda Craven
"The rudeness of the office staff specifically Anne is astounding.
She just hung up on me after I repeatedly asked her to get the agent Vic either on the phone or to have him contact me. She informed me Vic was in a meeting.

Did not say she would have him call me
Did not answer my question which was a very specific question-
My husband refuses to deal with ANN and I now know why.

We have been with State Farm over 35 years but her rudeness and unprofessional behavior has pushed us to finding new insurance.

That’s a total of 4 properties, 1 motorcycle and 3 automobile policies.

Do better"
We responded:
"We’re truly sorry for the experience you had when you contacted our office. Being hung up on and not receiving clear answers is unacceptable, and your feedback about Anne’s conduct is being taken seriously.

We understand how frustrating it is to repeatedly ask that an agent (Vic) reach out—or to have the right person contact you—and we regret that we didn’t handle that properly. We also appreciate that you’ve been with State Farm for 35 years and have multiple policies with us—your trust matters, and we want to make this right.

If you’re willing, please contact us directly (or reply with the best phone number and the time you’re available). We’d like to review what happened and ensure Vic contacts you as needed regarding your policies.

Thank you for bringing this to our attention, and again, we apologize for the unprofessional experience you described."
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Buckeye Bug Services

June 30, 2026

5  out of  5
rating by Buckeye Bug Services
"Outstanding and Professional State Farm Insurance Agent in Columbus, Ohio!

I recently had the pleasure of working indirectly with Vic Jimenez regarding a treatment I provided for one of his insurance clients. As a local service provider, I frequently have to coordinate with various insurance companies, but my experience with Vic was a breath of fresh air.

He reached out to me directly to gather the necessary treatment details to help his client secure their coverage. From start to finish, Vic demonstrated a level of professionalism, efficiency, and communication that is hard to find. He made the entire coordination process completely seamless and hassle-free.

It is incredibly clear that Vic genuinely cares about his clients and goes above and beyond to advocate for them. If he is this dedicated, proactive, and easy to collaborate with from a provider's perspective, I can only imagine how wonderful he is to work with as a policyholder.

If you are looking for a reliable, top-tier State Farm insurance agent in Columbus, Ohio—or the surrounding areas like Hilliard, Galloway, and Dublin—I highly recommend reaching out to Vic Jimenez. Whether you need auto, home, life, or business insurance, you will be in excellent, highly professional hands. Thank you, Vic, for your outstanding service!

```"
We responded:
"Thank you so much for the wonderful review! We’re grateful you took the time to share your experience with Vic Jimenez.

It’s great to hear he was professional, communicative, and made the process easy—supporting both our clients and the local providers who help them is extremely important to us.

If you ever need anything in the future, auto, home, life, or business insurance, please don’t hesitate to reach out. We truly appreciate your recommendation!"
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Rhea B

June 17, 2026

5  out of  5
rating by Rhea B
"Vic is amazing 👏 thank you for running this great office"
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Stepien Scott

June 5, 2026

5  out of  5
rating by Stepien Scott
"Great person,very nice and helpful"
We responded:
"Thank you for your kind review! We’re glad you had a great experience and that you found our team helpful. We appreciate your support!"
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Hadja Souare

May 27, 2026

5  out of  5
rating by Hadja Souare
"State Farm is my first ever insurance and I love it so much especially RoAnn you can always count on her to help you right then and there even when I have questions or concerns over the weekend when she’s not working she always finds a way to help me out and find a solution, she is the absolute best and I wouldn’t trade her for any other person at State Farm"
We responded:
"Hi Hadja
, thank you for taking the time to share your experience. We’re delighted you’ve loved your State Farm coverage—and even more so that RoAnn has been dependable, responsive, and able to find solutions for you whenever questions come up. We’re lucky to have you as a customer!"
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George Cook II

May 26, 2026

5  out of  5
rating by George Cook II
"The ease of adding a purchased vehicle to my policy was nice. Edie, was very pleasant to talk with!"
We responded:
"Thank you for your review! We’re glad the process of adding your purchased vehicle to your policy was easy, and we’ll be sure to pass along your kind words to Edie. We appreciate your business!"
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Deryk Frole

May 15, 2026

5  out of  5
rating by Deryk Frole
"Always a pleasure to speak with Vic and his team. They do a great job to get you the coverage you need without all the hidden extras. They always look for ways to save you money too."
We responded:
"Hi Deryk,

We've truly enjoyed serving you and your family over the years. Thank you so much for your kind words and the wonderful review. We appreciate your trust and support, and we look forward to continuing to assist you in the future!

Best regards,
Vic Jimenez"
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Lauren

May 7, 2026

5  out of  5
rating by Lauren
"I needed a quote and insurance on the fly and Edie was there to save the day! She was very prompt with assisting me and answering all of my questions regarding coverage. If we decide to get anymore toys, I will be contacting her! Thank you!"
We responded:
"Hi Lauren,

Thanks a ton for the great review! We're so happy Edie could swoop in and save the day for you. Whenever you add more toys or need anything else, just give us a shout—we’ve got your back! Can’t wait to help you again!"
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Amy Bateman

April 3, 2026

2  out of  5
rating by Amy Bateman
"As long as my parents have been clients it's amazing how long they made my elderly 78 year old father with Parkinson's disease sit and watt to be towed literally two streets from where he resides, my dad waited 4 hours to be towed and honestly to me that's a little absurd . Always giving different times when I would call to check with eta AFTER the first call. 3rd party or not ,I don't blame them I blame the insurance company . The tow company said you guys should of called them hours ago they had no business at all today . Do better state farm."
We responded:
"Dear Amy,

Thank you for sharing your feedback. We’re truly sorry to hear about your experience with the tow company. Please know that you are always welcome to use any tow service you prefer. Our team member, Edie, was doing her best to assist you and even stayed late after our office closed for Good Friday to help.

We understand how frustrating this situation must have been, and we share your concerns. At our agency, we are committed to providing excellent service, and your feedback helps us improve. If you’d like to discuss this further, please feel free to reach out to us directly.

Thank you again for bringing this to our attention.

Sincerely,
Vic Jimenez, Agent"
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jaide lehnert

March 17, 2026

5  out of  5
rating by jaide lehnert
"I have always loved working with Vic and Edie. I was feel so SEEN and appreciate how helpful they are. They CLEARLY explain everything and never fail to answer any questions I have. They are personable and honestly just the best! They work fast and efficiently and are so great at giving what’s best for me"
We responded:
"Thank you so much for your kind words! We truly enjoy working with you and your family. One of the most rewarding parts of our work is seeing young people grow into amazing adults like you. Congratulations on all the wonderful things happening in your life! We look forward to continuing to support you."
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Matt Richards

March 9, 2026

5  out of  5
rating by Matt Richards
"Miss Ann is always super nice everytime I talk to her!"
We responded:
"Thank you for the positive review. Anne has been with our office for over three years now and has been the perfect fit. She joined us after retiring from a career in customer service, so she definitely has a knack for it. When I shared your kind words with her, she said that you are an easy person to be nice to! Thank you again, Matt."
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Rachel May

February 7, 2026

5  out of  5
rating by Rachel May
"Moved to Ohio from another state and Edie helped me get my insurance switched over, saved me 200 bucks! She was super friendly and fast, and very thorough when going over my coverage. Thank you so much!"
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Nimo Ibrahim

January 2, 2026

5  out of  5
rating by Nimo Ibrahim
"The whole team.is such a kind and thoughtful person. They always go out of their way to help others, and their positive attitude is contagious. I'm so grateful to have them in my life!"

"I can't say enough good things about RoAnn They are one of the sweetest and most genuine people I know. They always make me feel appreciated and valued"
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Sonia Dotson

December 26, 2025

5  out of  5
rating by Sonia Dotson
"I had an unfortunate incident with a deer and State Farm made the entire process smooth & seamless. Specifically, Katie Grubba, who is always there to answer and advise when I have any insurance questions. I’ve sent friends and family her way many times and love that I can trust her to care for our insurance needs and treats our family and referrals like her own family. Also, Caresha Gibbs from the claims loss team was exceptional. Really appreciate the support and attention to detail from both Katie and Caresha."
We responded:
"Thank you so much for your kind words! Katie truly is a vital part of our team, and we're thrilled to hear that her dedication made a positive impact on your experience. We're grateful to have the opportunity to assist you and resolve your accident. If you ever need anything else, please don't hesitate to reach out!"
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vadim vinokur

December 5, 2025

5  out of  5
rating by vadim vinokur
"Vic thank you for taking the time and go over the benefits of State Farm with me at your office!"
We responded:
"Hi Vadim, It was great to talk to you and get to know you. I am excited for your next step in your career."
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Jafar A

November 23, 2025

5  out of  5
rating by Jafar A
"Diana is a straight-up legend. She helped me with this whole insurance mess like it was nothing — even answered me on her day off. Give her a raise ASAP 😂."
We responded:
"Thank you so much for your kind words! We're incredibly lucky to have Diana on our team—she truly goes above and beyond to support our customers, even on her days off. We appreciate you taking the time to share your experience!"
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GAIL STILL

November 19, 2025

5  out of  5
rating by GAIL STILL
"Vic and his team are the best. Diana goes above and beyond with her knowledge and support. They take their time when assisting me and answer all my questions. I recommend them to my friends 🧡"
We responded:
"Gail, we appreciate your trust in us. Our goal is to make it easier for you to navigate the sometimes-confusing world of insurance. We appreciate your business and hope we can continue to help you"
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Abi Elizabeth

October 2, 2025

5  out of  5
rating by Abi Elizabeth
"Diana helped me get a quote for adding a car to our plan! She was amazing! Made everything super clear. She is the best!!"
We responded:
""Thank you so much for taking the time to leave us a Google review. Diana has truly been a tremendous asset to our team, consistently going above and beyond to provide exceptional service. Her dedication and warm approach make a wonderful difference in our customers’ experience. We’re grateful to have her as part of our team!

Vic Jimenez"
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Lisa Carmean

May 6, 2025

4  out of  5
rating by Lisa Carmean
"I like having a good relationship with my insurance agent, it makes life a lot easier. Thank you Reah. Oh & my most favorite is Ann who's always there to help out with anything. You're the best!!!"
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Carlos Barfield

May 5, 2025

5  out of  5
rating by Carlos Barfield
"I would lik to take time and say thank you to the team of state farm agents Columbus Ohio Wilson Ed plus other branches they always keep me in the loop been with them for some years now from Vic to Miss Ann the Communication is always on point and they make me feel like family I love the farm and will always be family"
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MaryDiane Evans

May 2, 2025

5  out of  5
rating by MaryDiane Evans
"Totally Awesome Service!🎉 This was my 1st time needing to prepay repairs out of state - just to get home. The reimbursement was direct deposited (less deductible) to my checking in only 4 days!! The body repairs are being done locally & the car rental during repair time worked great! Thank you all so much!!"
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Check Check

May 2, 2025

5  out of  5
rating by Check Check
"Ro Ann helped us with getting renters insurance and it was simple and easy! Great people!"
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Alex “Lexi” Baker

May 2, 2025

5  out of  5
rating by Alex “Lexi” Baker
"Roanne is great to work with. Recommend them"
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Megan Runk

May 2, 2025

5  out of  5
rating by Megan Runk
"When I decided to switch my insurance Diana was extremely knowledgeable about where I could save money and how to make the best choices for my family. She was very upbeat and patient as I had lots of questions. I am happy and feel secure to have her representing me if I have any issues in the future!"
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Diana L

May 2, 2025

5  out of  5
rating by Diana L
"This office and staff is dedicated to providing the most outstanding service and products. Stop in and say hello and let them assist you with all of your insurance needs."